Privacy Policy
Overview
This Privacy Policy explains what personal data we collect, why we collect it, and how you can exercise your privacy rights. It applies to all interactions you have with our website, mobile applications, and customer support channels. We adhere to principles of lawfulness, fairness, and transparency in processing your information. By using our services, you consent to this policy.
Directly Provided Information
We collect data you voluntarily supply, such as during account registration, form submissions, or customer inquiries. Typical data includes your name, postal address, email, and phone number. You may also provide optional profile details or preferences. All such data is necessary to operate our service and communicate effectively with you.
Automatically Collected Data
Our systems gather information automatically, including IP address, browser version, device identifiers, and geographic location. Cookies and tracking pixels are used to understand site performance and your navigation preferences. This data is aggregated and anonymized where possible. You can control cookie settings via your browser, though some features may be affected.
Purpose of Processing
We process your personal data to deliver our core services, personalize your user experience, provide customer support, and comply with legal obligations. We also use it to detect and prevent fraudulent activity. Marketing communications are sent only if you have opted in and can be unsubscribed at any time. Internal analytics help us improve service quality.
Legal Grounds
Processing activities are based on four legal grounds: consent, contract necessity, legal compliance, and legitimate interests. Consent is requested for marketing and promotional activities. Contract necessity covers order fulfillment and subscription management. Our legitimate interests include platform security and service enhancements.
Third-Party Recipients
We share personal data only with third-party service partners who assist in delivering our services, such as payment processors, hosting providers, and analytics platforms. All partners are bound by confidentiality and data protection obligations. No personal data is sold for marketing or advertising. Transfers occur only under strict safeguards.
International Transfers
Your data may be transferred to and stored in servers located outside your country of residence. We ensure such transfers comply with applicable data protection laws by using standard contractual clauses or equivalent safeguards. Appropriate measures are in place to protect your data during such transfers. You can request information on the specific measures we employ.
Data Retention
We retain your personal data only for as long as needed to fulfil the purposes for which it was collected or to meet legal requirements. Retention periods vary by data type and business need. Once data is no longer required, we securely delete or anonymize it. Backup copies may remain for a short period for disaster recovery.
Your Privacy Rights
Depending on your jurisdiction, you may have rights to access, rectify, erase, and restrict processing of your personal data. You may also have the right to data portability and to lodge complaints with supervisory authorities. To exercise these rights, submit a request using the designated channels. We will respond within the timeframes required by law.
